DIGITAL COMMUNITY
MANAGEMENT AGENCY

Your 24/7, 365 Solution
to Digital Strategy & Community Management

Remind the world there are humans behind
your brand.

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With 19 years in business, ICUC is trusted by over
250 global brands.

“When the pandemic hit and we were faced with necessary budget cuts, the
only agency that got protected was ICUC. We just knew that we could not
move on without ICUC’s help.”

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Senior Marketing Manager,
Chili’s

COMMUNITY MANAGEMENT

GROW YOUR COMMUNITY WITH BRAND-ALIGNED USER ENGAGEMENT

Our global Community Managers are embedded within your brand as an extension of your team. We embody your business ethos and values to build, scale, and engage an authentic community online, every mention, every time.

SOCIAL MEDIA STRATEGY

GROW YOUR SOCIAL AUDIENCE WITH ENTERPRISE STRATEGISTS

Put your comprehensive social media strategy, content development, and execution in our hands. Our content transcends “best practices” and sticks the landing for your unique enterprise.

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Channels Supported

SOCIAL MEDIA MODERATION

PROTECT YOUR BRAND REPUTATION WITH AROUND-THE-CLOCK GLOBAL CUSTOMER CARE

With ICUC’s global team of specialists operating in 52+ languages, your cross-platform customer inquiries, mentions, and crisis moments are handled, tracked, and escalated with care, 24/7 + 365 days a year.

Why outsource customer care coverage?
  • Save time, energy, and resources
  • Ensure rapid SLA
  • Stay resourced for crisis moments and brand threats
  • save environment for your community

SOCIAL LISTENING

LEAD MARKET TRENDS WITH CUSTOMER INSIGHTS

By integrating hand-selected social listening software unique to your business needs, our teams will track, analyze, and report what is being said about your brand, without you lifting a finger. From dark social to online reviews, we’ve got you covered.

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